1. Overview
Customer feedback is taken seriously. If any part of the service falls short of expectations, please raise the issue promptly so it can be reviewed.
2. How to raise a complaint
Email contact@greenhavengardencare.co.uk with the booking date, package and details of the concern.
3. Acknowledgement
Complaints are normally acknowledged within 2 business days.
4. Review
Each complaint is reviewed personally by Sujata Tamang. A written response is provided within 10 business days where possible.
5. Resolution
Where a service issue is confirmed, appropriate remedies may include re-attending the site, adjusting the fee, or providing a partial refund in line with the Refund Policy.
6. Escalation
If a complaint cannot be resolved directly, customers may raise the matter with an appropriate consumer body such as Citizens Advice.
This document should be reviewed against the business's actual operating practices before publication.