1. Overview
This Service Agreement describes how GreenHaven Garden Care provides residential garden-maintenance and landscaping services.
2. Scope
Each booking is limited to the services described in the selected package or agreed quotation.
3. Property access
The customer confirms they are the owner or authorised occupier of the property and can permit garden work to take place.
4. Site preparation
Basic site preparation (removing personal items, moving vehicles, restraining pets) is the customer's responsibility.
5. Weather
Outdoor work may be rescheduled where weather is unsafe or would materially affect quality.
6. Materials and waste
See the Garden Waste and Materials Policy below.
7. Additional work
Any work outside the agreed scope must be separately quoted and approved.
8. Photographs
Before-and-after photographs may be taken for quality-control purposes; no identifying details are shared without customer permission.
9. Garden Waste and Materials Policy
Light garden debris may be included in packages only where stated. Large-volume waste removal, soil, plants, compost, timber, stone and paving are not included unless confirmed. Hazardous, controlled or specialist waste is excluded.
10. Property Access and Customer Responsibilities
The customer is responsible for providing safe access, disclosing hazards and ensuring the working area is available at the agreed time.
11. Weather and Rescheduling Policy
Weather-affected bookings will be rescheduled at the earliest available date. Weather delays do not automatically cancel a booking or entitle the customer to a full refund.
This document should be reviewed against the business's actual operating practices before publication.