Everything Customers Usually Want to Know

GreenHaven Garden Care is independently owned and operated by Sujata Tamang as a sole trader in the United Kingdom.

I serve Worthing and selected nearby residential areas in West Sussex. Availability is always confirmed before booking, based on location, access and schedule.

I provide a written quote free of charge for straightforward jobs based on the details and photographs you share. Larger or complex projects may require a paid Garden Condition Visit first.

Photographs are strongly recommended, especially for lawn, hedge and border work. They help me confirm the right package and avoid surprises on the day.

I work with small and mid-sized residential gardens. Very large gardens may need multiple visits or a separately quoted project.

Yes. Every package listed on the Pricing page is a one-time service purchase. There are no subscriptions, memberships or recurring charges.

No. Each visit is a standalone booking. If you would like scheduled repeat visits, I can arrange those individually — but nothing is ever charged automatically.

You will receive a Stripe payment confirmation. I will then contact you to confirm scope, agree a visit date and share any preparation notes.

Materials such as plants, compost, mulch, paving or timber are not included unless specifically confirmed. If materials are needed, I will quote them separately for your approval.

Light debris from the visit is usually included within reasonable limits. Larger volumes require separate disposal arrangements.

Large-volume waste removal requires additional charges, a suitable vehicle and appropriate disposal. I confirm this before the visit.

An outdoor tap is helpful for pathway cleaning and some tidying tasks. If water is unavailable, please let me know when booking so we can plan accordingly.

For most tasks I use battery-powered tools. If a mains socket is needed I will mention it when confirming the visit.

If I cannot access the garden on the agreed day — locked gates, no key, no one home when access is required — the visit may need to be rescheduled and part of the fee may not be refundable. See the Refund Policy for details.

Outdoor work may need to be delayed by unsafe or unsuitable weather. I contact you as early as possible and offer an alternative date.

Yes. Please contact me as soon as possible, ideally at least 48 hours before the booked visit.

Yes. Cancellations before any planning, travel or work has begun are generally refundable. See the Refund and Cancellation Policy for full details.

Once travel, planning or physical work has begun, the corresponding portion of the fee is not refundable.

No. Tree surgery is a specialist regulated service and I do not offer it. I can recommend that you contact a qualified arborist.

I do not routinely apply pesticides, herbicides or specialist chemical treatments. Any chemical use requires separate discussion and customer approval.

I do not stock plants. If plants are needed I can advise on suitable options and, where agreed, purchase them separately at cost plus a small handling charge.

Yes, provided suitable access has been arranged and you are contactable if any issue arises. I will send a summary and photographs after the visit.

Duration depends on the package and garden size. Typical visits range from around one hour for a condition visit to a full day for a Complete Garden Improvement.

Yes. Additional tasks can usually be quoted separately and confirmed before I start.

You can email contact@greenhavengardencare.co.uk or call +44 7930 180133. Enquiries are normally reviewed within one business day.