1. About us
These Terms and Conditions apply to services provided by Sujata Tamang, trading as GreenHaven Garden Care, an independent UK sole trader based in Worthing.
2. Contact
Email: contact@greenhavengardencare.co.uk. Phone: +44 7930 180133.
3. Services
GreenHaven Garden Care provides residential garden-maintenance and landscaping services as described on this website. Services are delivered at the customer's property.
4. Enquiries and quotations
Prices shown are the standard package prices. The final price and scope depend on garden size, condition, access and requested work, and are confirmed with the customer before the service begins.
5. Bookings and payment
Bookings are confirmed once payment has been received via Stripe Checkout and the customer has agreed to the scope. Payment is a one-time charge per package.
6. Customer information and photographs
Customers must provide accurate garden details. Photographs are used only to assess and plan the service.
7. Property access
The customer must ensure that the gardener can safely reach and enter the working area at the agreed time, including any gates, side access or garages required.
8. Parking, water and electricity
Where these are required, the customer confirms availability at the time of booking. If parking charges apply, they may be added to the invoice.
9. Pets, children and hazards
The customer must inform GreenHaven Garden Care of any pets, small children or garden hazards in advance and ensure they are kept away from the working area for safety.
10. Underground services
The customer is responsible for disclosing the location of underground pipes, cables, drainage or irrigation before any digging or ground-disturbing work.
11. Materials and waste
Materials (plants, compost, timber, paving etc.) and large-volume waste removal are not included unless explicitly confirmed and priced separately.
12. Weather and rescheduling
See the Service Agreement. Weather-related rescheduling does not automatically cancel a booking.
13. Additional labour
Work outside the agreed scope will be quoted separately and only performed with the customer's written or verbal approval.
14. Cancellation and refunds
See the Refund and Cancellation Policy.
15. Reasonable care
GreenHaven Garden Care will take reasonable care while working at the customer's property. Damage caused by undisclosed hazards is excluded from liability.
16. Excluded specialist services
Tree surgery, structural landscaping, chemical treatments and other regulated specialist services are not offered.
17. Liability
To the fullest extent permitted by law, liability is limited to the total fees paid for the specific package in question. Nothing in these terms limits liability for death or personal injury caused by negligence or for any liability that cannot lawfully be limited.
18. Complaints
See the Complaints Procedure.
19. Force majeure
GreenHaven Garden Care is not liable for delays or non-performance caused by events outside reasonable control.
20. Governing law
These terms are governed by the laws of England and Wales.
This document should be reviewed against the business's actual operating practices before publication.